Bell Amethyst

Typical Courses


Email - a universal business tool so handy, so quick, so easy to use that it's hard to imagine working without it.  

But as with all things, along with the advantages and strengths come disadvantages, weaknesses, risks and costs.   Senior management in many companies are worried that their people don't consistently use email properly.

   Its thoughtless misuse means that:

  • time, far from being gained, gets wasted
  • misunderstandings arise
  • there's damage to business relationships
  • customer care suffers
  • there's damage to the business itself
  • there are real business costs
  • and there's an unnecessary rise in the stress levels of many people's working    lives

It's time to get email under proper control. 

Typical course objectives

  • To make email the powerful business communication tool that it should be.
  • To stop people wasting their own and other people's time with poor use of email.
  • To identify the great strengths of email, the things that it can do extremely well - but also to flag up its weaknesses.
  • To sharpen participants' awareness of the dangers of misused email.
  • To ensure that they consistently use email thoughtfully, effectively, professionally and intelligently.
  • To stop misuse of copying and forwarding.
  • To keep business relationships open and human;  to guard against the dangers of impersonality;  to ensure that communication technology - email, voicebox      and so on - does not in practice raise barriers in business relationships.
  • To stop people using email when it's the wrong medium to use:  to ensure that when it would be better to do something else - telephone or visit or send a letter - that that is what they do.
  • To agree and establish a code of practice for the use of email in the client organisation.

Course duration

Half a day. Pairs of workshops can be run back-to-back in a single day.
Alternatively, Email workshops can be incorporated into more comprehensive 1-day or 2-day courses on business writing skills.

Typical group size

Usually ten to twelve participants so that everybody can make his or her particular contributions to discussions.


Workshops usually run on or near the client's premises.